Return Policy

📦 Return Policy – PattasuBazaar.com

Effective Date:20/05/2024

Operated by: Webfamily Tech Solution,Nanganallur,Chennai, Tamil Nadu

  1. Overview

Due to the sensitive and perishable nature of firework products, PattasuBazaar.com maintains a strict no-return policy. Once an order is confirmed and dispatched by the vendor, it is considered final and non-returnable.

  1. Non-Returnable Products

All crackers and firework-related products listed on Pattasubazaar are categorized as hazardous and time-sensitive. As a result:

  1. Products once sold and delivered are not eligible for return.
  2. We do not accept returns for size, color, brand, design variation, or change of mind.
  3. Returns are not accepted due to legal restrictions, seasonal nature, or courier handling delays.
  4. Exceptions – When a Return May Be Considered

While returns are generally not accepted, a return request may be reviewed in the following rare cases:

  1. You received a completely wrong product (different from what you ordered).
  2. The product delivered is damaged beyond use due to proven courier mishandling.
  3. The product is illegal or banned and cannot be accepted at your delivery location (subject to verification).

Important:

  1. Any such issues must be reported within 24 hours of delivery.
  2. Photo/video proof is mandatory for review.
  3. Final decision lies with Pattasubazaar and the concerned vendor.
  4. Return Process (if approved)

If your case qualifies under the exceptions mentioned above:

  1. Our team will coordinate with the vendor to verify the issue.
  2. A pick-up may be scheduled if possible.
  3. In most cases, a wallet credit or replacement will be offered instead of physical return.
  4. No courier refund or shipping charge reversal is offered.
  5. Conditions for Valid Return Request
  6. Product must be unused and in original packaging (if applicable).
  7. Request must be raised within 24 hours of delivery.
  8. Customer must not have attempted to tamper or use the product.
  9. Photos/videos must clearly show the issue.
  10. Contact for Return Queries

To raise a return request (if eligible), email us at:

📧 support@pattasubazaar.com

Include:

  1. Order ID
  2. Reason for return
  3. Photo/video proof
  4. Registered mobile number

Our team will review and respond within 3 business days.

  1. Final Note

All return decisions are at the sole discretion of Pattasubazaar and the respective vendor. We aim to maintain a safe and transparent shopping experience for all customers.

  1. Legal Jurisdiction

All return-related disputes will be governed by the laws of India and handled under the jurisdiction of Sivakasi, Tamil Nadu.