Privacy Policy

 📜 Privacy Policy – PattasuBazaar.com

Effective Date: 20/05/2024


1. Introduction

Welcome to PattasuBazaar.com, India’s first crackers marketplace platform, operated by WebFamily Tech Solution. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website, mobile applications, or services.

By using this platform, you consent to the practices described in this Privacy Policy and agree to be bound by the laws of India, including but not limited to the Information Technology Act, 2000, and applicable data protection laws.


1.1 Purpose of the App

The PattasuBazaar Customer App allows customers to browse, order, and pay for crackers from various verified vendors.

The PattasuBazaar Vendor App enables registered sellers to list products, receive orders, manage deliveries, and receive payouts.

Both apps are part of a secure e-commerce ecosystem operated by WebFamily Tech Solution.


2. Information We Collect

We may collect the following categories of personal data:

a) Personal Information (Customers & Visitors)

  1. Name
  2. Email Address
  3. Mobile Number
  4. Delivery Address
  5. UPI or Payment Details (processed securely via Razorpay)

b) Vendor Information

  1. Shop Name & Address
  2. Cracker License Number (as per PESO regulations)
  3. GST Number (if applicable)

c) Device & Technical Information

  1. IP Address
  2. Browser & Device Type
  3. Cookies, session data, and usage behavior


Customers must:

  1. Provide accurate information during registration and checkout.
  2. Use the platform only for lawful purchases.
  3. Avoid placing fake or test orders without intent to pay.
  4. Not share their account or login credentials with others.

Vendors must:

  1. Upload legal, licensed cracker products only.
  2. Ensure all listings contain truthful details and actual photos.
  3. Pack and ship items safely and on time.
  4. Upload valid courier receipts as proof of dispatch.
  5. Refrain from bypassing the app for direct deals with customers (outside payments will result in termination).


3. How We Use Your Information

We use your information to:

  1. Process orders and complete transactions
  2. Communicate order updates and support
  3. Verify vendors and their business licenses
  4. Improve site and app performance
  5. Prevent fraud, protect legal rights, and ensure compliance
  6. Send product or offer notifications (with opt-out option)

4. Sharing of Information

Your personal data may be shared with:

  1. Vendors (to fulfill customer orders)
  2. Courier & logistics partners
  3. Razorpay or other payment processors
  4. Government agencies or law enforcement, if required by law

We do not sell or rent your personal data for marketing purposes.

5. Security of Your Information

We follow industry-standard practices to protect your data:

  1. SSL-secured servers (HTTPS)
  2. Encrypted payment processing via Razorpay
  3. Limited internal access to personal data

Please note, no transmission over the internet is 100% secure. You are responsible for protecting your login credentials.

6. Cookies

We use cookies to enhance your browsing experience. You may disable cookies from your browser settings, though some features may not function as intended.

7. User Rights

You have the right to:

  1. View, update, or correct your personal information
  2. Delete your account from within the app or by written request
  3. Withdraw consent or opt-out of communications

Send data-related requests to: support@pattasubazaar.com

8. Data Retention and Deletion

We retain data only as long as needed to:

  1. Complete orders and support
  2. Comply with tax, legal, and regulatory requirements
  3. Prevent fraud and future misuse

After that, your data will be securely deleted or anonymized. Deletion requests may be delayed if orders or claims are still active.

9. Children’s Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

10. Consent

By using PattasuBazaar.com, you:

  1. Agree to this Privacy Policy
  2. Permit us to use your data for the stated purposes
  3. Authorize communication via SMS, email, or messaging apps

You can withdraw consent anytime by contacting our Grievance Officer. Withdrawal may limit your ability to use certain features.

11. Changes to this Policy

We may update this policy periodically. Updated versions will be posted on the website with a revised effective date. Continued use of our platform implies your acceptance of the revised policy.


12. Prohibited Activities

Users (vendors/customers) are strictly prohibited from:

  1. Posting illegal, explosive, or non-licensed products.
  2. Sharing personal or contact info within the app chat to bypass the platform.
  3. Engaging in payment fraud, identity fraud, or abusive behavior.
  4. Attempting to hack, reverse engineer, or clone the app.

Violations may result in:

  1. Account suspension or permanent ban
  2. Withholding of pending payouts
  3. Legal action as per Indian IT laws and E-Commerce Rules


13. Limitation of Liability

WebFamily Tech Solution is not responsible for:

  1. Vendor delivery delays or packaging errors
  2. Damages caused during transit by third-party couriers
  3. Customer misuse or failure to comply with local fireworks restrictions
  4. System downtime due to external service disruptions

14. Modification or Termination of Access

We reserve the right to:

  1. Modify or discontinue any part of the app without prior notice.
  2. Remove any user or vendor violating platform terms or law.
  3. Temporarily suspend access for technical, legal, or operational reasons


12. Grievance Officer (As per IT Act, 2021)

Grievance Officer: Gowtham S

📧 Email: grievance@pattasubazaar.com

📞 Phone: +91 9345062811

🏢 Address: WebFamily Tech Solution, Nanganallur, Chennai, Tamil Nadu, India

13. Contact Us

If you have any questions regarding this Privacy Policy:

WebFamily Tech Solution

📧 Email: info@pattasubazaar.com

📞 Phone: +91 93450 62811

🌐 Website: https://www.pattasubazaar.com